T & C 'S and other stuff

Here is some information for you!

If you cant find what your looking for, please contact us

To find an item, use the search bar in the top centre of the website, or browse through our collections using the navigation menu in the Home menu. When you find a product that you would like to purchase, you can click the ‘Add to Cart’ button. Once you have finished your product selections, click ‘Checkout’.

At the checkout, you will be asked to enter your delivery and payment details. Your credit card details are securely transmitted using industry standard SSL encryption technology.

If you wish to purchase more than one of an item, click 'Add to Cart' the number of times of the quantity you wish - or go to the Shopping Cart page and click + or 1 to adjust the quantity.

You are welcome to telephone us on (08) 9841 6171 with questions prior to purchasing online. You can also leave a message for us in the comments box on the checkout page of your order.

Postage/shipping costs will be automatically added to your order at the checkout.

You will receive an automatic confirmation of your order by email. Should you not receive this email, it means that your order may not have been confirmed. Please contact us to check.

A tax invoice will be emailed once your order has left our warehouse or ready to be picked up.

Can I add items after placing my order?
Sorry we cannot add items to the order once it has been submitted, however you are welcome to place a second order and leave a note at checkout.

What if an item I would like is out of stock?
Please email us at info@albanyecohouse.com.au and we can get back to you regarding stock levels and expected delivery.

What payment methods do you accept?
You can complete a secure transaction and pay by credit card (Visa or MasterCard) via PayPal.

When will my items be posted?
We usually post within 2 business days if all items are in stock.
You will receive a confirmation email when we have posted your package.

Do you offer international post?
YES!  If you have any questions please email us at shop@albanyecohouse.com.au or send an inquiry through our Contact Us page.

Information contained in this website is NOT intended as medical advice. Information on products contained in this website is gathered from manufacturers websites or well-known reducing waste information websites. While we research products that we stock online and in store, we do not make any claims about allergic reactions to products. If in doubt, please seek medical advice. Many safe products can cause allergic reactions in those with sensitivities. Before using any product sold on our website for the treatment or preventative treatment of any condition, we recommend you seek advice from a health care professional.

You can shop online and pick up at our store for free. Simply choose this option at checkout. We will contact you by phone or email when your order is ready in store for you to collect. 9 Minna St Albany WA 6330

Can I pick up in store?
Yes! Please select pickup option at checkout and the postage will automatically change to free pickup.

When can I pick up the items?
We ask that you allow 24 hours for us to put aside your items ready for pickup. We will email you when ready. Or, if you need your stuff sooner- please give us a call on (08) 9841 6171 and we’ll try to get it ready ASAP.

Can a friend pick it up for me?
Yes- just put your friend’s name in the notes section and make sure they have photo ID on them.

When will my items be posted?
We usually post within 2 business days if all items are in stock.
You will receive a confirmation email when we have posted your package.

Do you offer international post?
YES!  If you have any questions please email us at shop@albanyecohouse.com.au or send an inquiry through our Contact Us page.

Unfortunately, we are unable to accept returns simply because you don’t like something or change your mind.

All goods in Australia are covered by a 12-month manufacturer’s warranty.

Faulty goods: should you believe a product is faulty, please email us immediately to discuss the best course of action. Please do not return products without first contacting us.

Please do take care with packaging the items as we cannot take responsibility for any damage in return transit.

Any item returned to us must be unused and have original packaging and labelling intact. If you are unsure whether a product can be returned, please contact us.

DefinitionsContract” means the terms and conditions contained herein, together with any quotation, order, invoice or other document or amendments expressed to be supplemental to this Contract.“Seller” means Darren Paul Wood & Jessica Ann Wood ATF The DP Wood Family Trust T/A Albany Eco House and Solahart Albany & Great Southern and Solahart Albany, its successors and assigns or any person acting on behalf of and with the authority of Darren Paul Wood & Jessica Ann Wood ATF The DP Wood Family Trust T/A Albany Eco House and Solahart Albany & Great Southern and Solahart Albany.“Customer” means the person/s, entities or any person acting on behalf of and with the authority of the Customer requesting the Seller to provide the Services as specified in any proposal, quotation, order, invoice or other documentation, and:if there is more than one Customer, is a reference to each Customer jointly and severally; andif the Customer is a partnership, it shall bind each partner jointly and severally; andif the Customer is a part of a Trust, shall be bound in their capacity as a trustee; andincludes the Customer’s executors, administrators, successors and permitted assigns.“Goods” means all Goods or Services (including consultation, manufacturing and/or installation services) supplied by the Seller to the Customer at the Customer’s request from time to time (where the context so permits the terms ‘Goods’ or ‘Services’ shall be interchangeable for the other)."Confidential Information” means information of a confidential nature whether oral, written or in electronic form including, but not limited to, this Contract, either party’s intellectual property, operational information, know-how, trade secrets, financial and commercial affairs, contracts, client information (including but not limited to, “Personal Information” such as: name, address, D.O.B, occupation, driver’s license details, electronic contact (email, Facebook or Twitter details), medical insurance details or next of kin and other contact information (where applicable), previous credit applications, credit history) and pricing details.“Cookies” means small files which are stored on a user’s computer. They are designed to hold a modest amount of data (including Personal Information) specific to a particular client and website, and can be accessed either by the web server or the client’s computer.If the Customer does not wish to allow Cookies to operate in the background when using the Seller’s website, then the Customer shall have the right to enable / disable the Cookies first by selecting the option to enable / disable provided on the website, prior to making enquiries via the website.Price” means the Price payable (plus any GST where applicable) for the Goods as agreed between the Seller and the Customer in accordance with clause 6“GST” means Goods and Services Tax as defined within the “A New Tax System (Goods and Services Tax) Act 1999” (Cth).


AcceptanceThe Customer is taken to have exclusively accepted and is immediately bound, jointly and severally, by these terms and conditions if the Customer places an order for or accepts Delivery of the Goods.In the event of any inconsistency between the terms and conditions of this Contract and any other prior document or schedule that the parties have entered into, the terms of this Contract shall prevail.Any amendment to the terms and conditions contained in this Contract may only be amended in writing by the consent of both parties.The Customer acknowledges and accepts that:the supply of Goods on credit shall not take effect until the Customer has completed a credit application with the Seller and it has been approved with a credit limit established for the account. In the event that the supply of Goods request exceeds the Customer’s credit limit and/or the account exceeds the payment terms, the Seller reserves the right to refuse Delivery; andthe supply of Goods for accepted orders may be subject to availability and if, for any reason, Goods are not or cease to be available, the Seller reserves the right to vary the Price with alternative Goods as per clause 2.The Seller will notify the Customer’s electricity distributor/retailer of the installation. The electricity distributor/retailer may then require the replacement of the Customer’s existing power meter, the cost of which shall be the Customer’s responsibility and is not included in any pricing specified under this Contract.Electronic signatures shall be deemed to be accepted by either party providing that the parties have complied with Section 10 of the Electronic Transactions Act 2011 or any other applicable provisions of that Act or any Regulations referred to in that Act.


Errors and OmissionsThe Customer acknowledges and accepts that the Seller shall, without prejudice, accept no liability in respect of any alleged or actual error(s) and/or omission(s):resulting from an inadvertent mistake made by the Seller in the formation and/or administration of this Contract; and/orcontained in/omitted from any literature (hard copy and/or electronic) supplied by the Seller in respect of the Services.In the event such an error and/or omission occurs in accordance with clause 1, and is not attributable to the negligence and/or wilful misconduct of the Seller; the Customer shall not be entitled to treat this Contract as repudiated nor render it invalid.


Change in ControlThe Customer shall give the Seller not less than fourteen (14) days prior written notice of any proposed change of ownership of the Customer and/or any other change in the Customer’s details (including but not limited to, changes in the Customer’s name, address, contact phone or fax number/s, change of trustees, or business practice). The Customer shall be liable for any loss incurred by the Seller as a result of the Customer’s failure to comply with this clause.


On-Line OrderingThe Customer acknowledges and agrees that:the Seller does not guarantee the website’s performance;display on the website does not guarantee the availability of any particular Goods; therefore, all orders placed through the website shall be subject to confirmation of acceptance by the Seller;on-line ordering may be unavailable from time to time for regularly scheduled maintenance and/or upgrades;there are inherent hazards in electronic distribution, and as such the Seller cannot warrant against delays or errors in transmitting data between the Customer and the Seller including orders, and you agree that to the maximum extent permitted by law, the Seller will not be liable for any losses which the Customer suffers as a result of online-ordering not being available or for delays or errors in transmitting orders;when making a transaction through the website, the Customer’s information will pass through a secure server using SSL (secure sockets layer) encryption technology or any other similar technology as disclosed by the Seller and/or displayed on the website. The encryption process ensures that the Customer’s information cannot be read by or altered by outside influences; andif the Customer is not the cardholder for any credit card being used to pay for the Goods, the Seller shall be entitled to reasonably assume that the Customer has received permission from the cardholder for use of the credit card for the transaction.The Seller reserves the right to terminate the Customer’s order if it learns that you have provided false or misleading information, interfered with other users or the administration of the Seller’s business, or violated these terms and conditions.


Price and PaymentAt the Seller’s sole discretion, the Price shall be either:as indicated on any invoice provided by the Seller to the Customer; orthe Seller’s quoted price (subject to clause 2) which will be valid for the period stated in the quotation or otherwise for a period of thirty (30) days.The Seller reserves the right to change the Price:if during the course of the Services, the Goods cease to be available from the Seller’s third party suppliers, then the Seller reserves the right to provide alternative Goods, subject to prior confirmation and agreement of both parties; orif a variation to the Goods which are to be supplied is requested; orif a variation to the Services originally scheduled (including any applicable plans or specifications) is requested; orwhere the value of any Renewable Energy Certificate’s (REC’s) and/or Smallscale Technology Certificates (STC’s) upon which the sale Price is dependant, changes as REC’s and/or STC’s are traded on the open market and the price varies from time to time; orwhere there is any change to any monies available to the Customer from the Australian Federal Government’s Renewable Energy Target Program (RET Program), (if applicable) or any other Commonwealth, State or Local Government rebates or incentives; orwhere additional Services are required due to the discovery of hidden or unidentifiable difficulties (including, but not limited to, poor weather, limitations to accessing the worksite, obscured building/worksite defects, incorrect measurements, plans and/or specifications provided by the Customer, safety considerations (discovery of asbestos, etc.), prerequisite work by any third party not being completed, remedial work required due to existing workmanship being of a poor quality or non-compliant to the building code, hard rock barriers below the surface, iron reinforcing rods in concrete or hidden pipes and wiring in walls, etc.) which are only discovered on commencement of the Services; orin the event of increases to the Seller in the cost of labour or materials (including but not limited to overseas transactions that may increase as a consequence of variations in foreign currency rates of exchange and/or international freight and insurance charges) which are beyond the Seller’s control.Variations will be charged for on the basis of the Seller’s quotation, and will be detailed in writing, and shown as variations on the Seller’s invoice. The Customer shall be required to respond to any variation submitted by the Seller within ten (10) working days. Failure to do so will entitle the Seller to add the cost of the variation to the Price. Payment for all variations must be made in full at the time of their completion.At the Seller’s sole discretion, a non-refundable five hundred dollars ($500) deposit may be required.Time for payment for the Goods being of the essence, the Price will be payable by the Customer on the date/s determined by the Seller, which may be:on Delivery of the Goods;on Completion of the Services;the date specified on any invoice or other form as being the date for payment; orfailing any notice to the contrary, the date which is fourteen (14) days following the date of any invoice given to the Customer by the Seller.Payment may be made by cash, cheque, bank cheque, electronic/on-line banking, credit card (a surcharge may apply per transaction), PayPal or by any other method as agreed to between the Customer and the Seller.The Seller may in its discretion allocate any payment received from the Customer towards any invoice that the Seller determines and may do so at the time of receipt or at any time afterwards. On any default by the Customer the Seller may re-allocate any payments previously received and allocated. In the absence of any payment allocation by the Seller, payment will be deemed to be allocated in such manner as preserves the maximum value of the Seller’s Purchase Money Security Interest (as defined in the PPSA) in the Goods.The Customer shall not be entitled to set off against, or deduct from the Price, any sums owed or claimed to be owed to the Customer by the Seller nor to withhold payment of any invoice because part of that invoice is in dispute.Unless otherwise stated the Price does not include GST. In addition to the Price, the Customer must pay to the Seller an amount equal to any GST the Seller must pay for any supply by the Seller under this or any other agreement for the sale of the Goods. The Customer must pay GST, without deduction or set off of any other amounts, at the same time and on the same basis as the Customer pays the Price. In addition, the Customer must pay any other taxes and duties that may be applicable in addition to the Price except where they are expressly included in the Price.


Rebates and IncentivesThe Customer authorises the Seller to apply in the Customer’s name for any grant, rebate or any other benefit (hereafter referred to as a Rebate) available, (if applicable) from the Commonwealth, State Government, or any local state Solar Feed Tariff Schemes in relation to the installation of a solar system and to receive payment of that Rebate on the Customer’s behalf.The Customer agrees to sign any necessary documents, provide any necessary information and take any necessary action the Seller may require, to enable the Seller to obtain payment of a Rebate.If the Seller receives payment of a Rebate, the Seller will apply that payment in or towards satisfaction of the Price.The Seller is not responsible for any failure to obtain a Rebate and the Customer shall remain liable to the Seller for the whole of the Price and any other amounts due to the Seller which are not paid in full.The Customer unconditionally assigns all Renewable Energy Certificates (RECs) and/or Smallscale Technology Certificates (STC’s) to which the Customer is entitled in respect of the Services to the Seller unless otherwise negotiated.The Customer acknowledges that, in certain circumstances, the Commonwealth Government, State Government or local government council (as applicable) may require repayment of a Rebate by the Customer and in such circumstances the Seller will have no liability to the Customer.


Provision of the ServicesSubject to clause 2 it is the Seller’s responsibility to ensure that the Services start as soon as it is reasonably possible.The Services’ commencement date will be put back and/or the completion date extended by whatever time is reasonable in the event that the Seller claims an extension of time (by giving the Customer written notice) where completion is delayed by an event beyond the Seller’s control, including but not limited to any failure by the Customer to:make a selection; orhave the worksite ready for the Services; ornotify the Seller that the worksite is ready.At the Seller’s sole discretion, the cost of delivery is included in the Price.Delivery (“Delivery”) of the Goods is taken to occur at the time that:the Customer or the Customer’s nominated carrier takes possession of the Goods at the Seller’s address; orthe Seller (or the Seller’s nominated carrier) delivers the Goods to the Customer’s nominated address even if the Customer is not present at the address.At the Seller’s sole discretion, the cost of Delivery is either included in the Price or is in addition to the Price.Any time specified by the Seller for Delivery of the Goods is an estimate only and the Seller will not be liable for any loss or damage incurred by the Customer as a result of Delivery being late. However both parties agree that they shall make every endeavour to enable the Goods to be delivered at the time and place as was arranged between both parties. In the event that the Seller is unable to supply the Goods as agreed solely due to any action or inaction of the Customer, then the Seller shall be entitled to charge a reasonable fee for redelivery and/or storage.


RiskRisk of damage to or loss of the Goods passes to the Customer on Delivery and the Customer must insure the Goods on or before Delivery.If any of the Goods are damaged or destroyed following Delivery but prior to ownership passing to the Customer, the Seller is entitled to receive all insurance proceeds payable for the Goods. The production of these terms and conditions by the Seller is sufficient evidence of the Seller’s rights to receive the insurance proceeds without the need for any person dealing with the Seller to make further enquiries.Where the Seller is to both supply and install Goods then the Seller shall maintain a contract works insurance policy until the Services are completed. Upon completion of the Services all risk for the Services shall immediately pass to the Customer.If the Customer requests the Seller to leave Goods outside the Seller’s premises for collection or to deliver the Goods to an unattended location, then such Goods shall be left at the Customer’s sole risk.The Customer acknowledges and agrees that they shall:not be entitled to withhold any payment due under this Contract because of any delay in the connection of, or the supply of electricity to the Goods by an electrical distributor or any other third party;The Customer warrants that no other tradesmen interfere with any Services and/or Goods supplied under this Contract. The Seller shall not be liable for any costs, damages or loss however arising from the Customer’s failure to comply with this clause.The Seller accepts no responsibility for:any damage or performance related problems with any Goods where they have not been used and/or maintained in accordance with the Seller’s and/or the manufacturers’ recommendations;any damage or defects in any Goods caused by movement and/or interference of the said Goods; andpainting, re-decorating, re-sealing, carpentry or any other Services required for the restoration or making good of any surface/area where any Services have been carried out.The Customer acknowledges and accepts that Goods supplied may:fade or change colour over time;expand, contract or distort as a result of exposure to heat, cold, weather;mark or stain if exposed to certain substances; andbe damaged or disfigured by impact or scratching.


Access and InstallationThe Customer shall:ensure that the Seller has clear and free access to the worksite at all times to enable them to undertake the Services (including carrying out site inspections, gain signatures for required documents, maintenance of the Goods and for the Delivery and installation of the Goods). The Seller shall not be liable for any loss or damage to the worksite (including, without limitation, damage to pathways, driveways and concreted or paved or grassed areas) unless due to the negligence of the Seller;provide and have erected scaffolding to enable the Services to be undertaken (where in the Seller’s opinion it is deemed necessary). Any scaffolding must comply with industry safety standards and any person erecting the scaffolding shall be suitably qualified to ensure its safe and proper erection, and where necessary, shall hold a current certificate of competency and/or be fully licensed;remove any furniture or personal items from the vicinity of the Services, and agrees that the Seller shall not be liable for any damage caused to those items through the Customer’s failure to comply with this clause;be wholly responsible for the removal of rubbish from or clean-up of the worksite; andsupply electricity, temporary lighting, toilet, eating and first aid facilities, if so required.The Customer acknowledges and agrees:that if there is no cavity access the conduits will be placed on the surface of the walls;that a near map (panel layout) is a guide only and is subject to change on the day of installation; andto be present at the worksite when and as reasonably requested by the Seller and its employees, contractors and/or agents.The Customer warrants that any structures to which the Goods are to be affixed are able to withstand the installation of the Goods and that any electrical connections (including, but not limited to, meter boxes, main switches, circuit breakers, and electrical cable) are of suitable capacity to handle the Goods once installed. If, for any reason (including the discovery of asbestos, defective or unsafe wiring, or dangerous access to roofing or risk), the Seller reasonably forms the opinion that the Customer’s premises is not safe for the installation of Goods to proceed then the Seller shall be entitled to delay installation of the Goods (in accordance with clause 2) until the Seller is satisfied that it is safe for the installation to proceed.In the event asbestos or any other toxic substances are discovered at the property, that it is the Customer’s responsibility to ensure the safe removal of the same. The Customer further agrees to indemnify the Seller against any costs incurred by the Seller as a consequence of such discovery. Under no circumstances will the Seller handle removal of asbestos product.Whilst all due care will be taken by the Seller, tiles may be broken or damaged during the course of the installation. It is the Customer’s responsibility to provide the replacement tile/s on the day of the installation, the Seller will not return to replace the tile/s should the Customer fail to adhere to this clause.The Seller shall upon installation ensure that all Goods are to be installed in a manner that is fully compliant with the Clean Energy Council Design and Install guidelines and requirements applicable to CEC accredited installers and all other industry standards. If, for any reason, the Customer specifically requires the Goods to be installed in any way which goes against the Seller’s recommendations and/or falls below industry standards; a request detailing that requirement must be made in writing to the Seller. Accordingly, the Seller offers no warranty in regards to the aforementioned.Whilst the final location of the inverter and solar panels is at the discretion of the Customer, a charge will apply as a variation as per clause 2, if the Customer requests the inverter and/or panels to be installed in a different location other than that agreed upon by both parties.In the event that the electrical wiring is required to be re-positioned at the request of any third party contracted by the Customer then the Customer agrees to notify the Seller immediately upon any proposed changes. The Customer agrees to indemnify the Seller against any additional costs incurred with such a relocation of electrical wiring. All such variances shall be invoiced in accordance with clause 2.The Customer acknowledges and accepts that the mains power is required to be isolated in order for the Seller to complete the final connection of the solar main switch, the Customer agrees to indemnify the Seller in respect of all and any liability claims, loss, damage, costs and fines if a power surge is to occur when the power is turned back on.All work will be tested to ensure that it is electrically safe and is in accordance with the wiring rules and other standards applying to the electrical installation under the Electrical Safety Regulations 2002. All of the cabling work will comply with the Australian and New Zealand Wiring standards.


Plans and SpecificationsThe Seller shall be entitled to rely on the accuracy of any plans, specifications and other information provided by the Customer. The Customer acknowledges and agrees that in the event that any of this information provided by the Customer is inaccurate, the Seller accepts no responsibility for any loss, damages, or costs however resulting from these inaccurate plans, specifications or other information.The Customer acknowledges that:all descriptive specifications, illustrations, drawings, data, dimensions and weights stated in the Seller’s fact sheets, price lists or advertising material, are approximate only and are given by way of identification only. The Customer shall not be entitled to rely on such information, and any use of such does not constitute a sale by description, and does not form part of the Contract, unless expressly stated as such in writing by the Seller;while the Seller may have provided information or figures to the Customer regarding the performance of the Goods, the Customer acknowledges that the Seller has given these in good faith, and are estimates based on Clean Energy Council (CEC) prescribed estimates. The energy generation may be less than estimates due to factors out of the Seller’s control (including, but not limited to, hours of sunlight, cloud cover, weather patterns, the location (geographical or otherwise) of the Goods and the location of surrounding structures and flora;the energy generation may be less than estimates due to factors out of the Seller control (including, but not limited to, hours of sunlight, cloud cover, weather patterns, the location (geographical or otherwise) of the Services and the location of surrounding structures and flora; andsome buildings may not have the optimum orientation for the installation of the Goods or components, and therefore understands and accepts that the Goods performance may be compromised in such situations.The Customer shall be responsible for ensuring that the Goods ordered are suitable for their intended use.


Hidden ServicesPrior to the Seller commencing any work the Customer must advise the Seller of the precise location of all hidden services on the worksite and clearly mark the same (including but not limited to any mains/services in wall cavities). The mains & services the Customer must identify include, but are not limited to, electrical services, gas services, sewer services, pumping services, sewer connections, sewer sludge mains, water mains, irrigation pipes, telephone cables, fibre optic cables, oil pumping mains, and any other services that may be on the worksite.Whilst the Seller will take all care to avoid damage to any services the Customer agrees to indemnify the Seller in respect of all and any liability claims, loss, damage, costs and fines as a result of damage to services not precisely located and notified as per clause 1.


Compliance with LawsThe Customer and the Seller shall comply with the provisions of all statutes, regulations and bylaws of government, local and other public authorities that may be applicable to the Services, including any occupational health and safety (OHS) laws relating to building/construction sites and any other relevant safety standards or legislation.The Customer shall obtain (at the expense of the Customer) all licenses and approvals that may be required for the Services.Any live services or services undertaken near live conductors where it is safe to do so shall be dealt with in accordance with Australian and New Zealand Wiring standards being “Safe working on Low Voltage Electrical Installations, relevant Commonwealth and Statutory Acts and Work Place Regulations”. The Seller’s live services procedures are designed to eliminate risk of injury to the Seller’s employees, damage to the Customer’s installations and unexpected power disconnections. It may in some cases require disconnection and isolation of the installation to undertake such Services for which additional charges may be applicable. This shall be invoiced in accordance with clause 2.If during the course of installation when the Services are being conducted within and around switchboards that if the same is found defective or deemed to be unsafe by the Seller, then the Seller shall notify the Customer immediately. The power, if isolated, will not be re-energised until such time as the existing condition has been rectified and made safe in accordance to the Electrical Safety Regulations. The Customer accepts and agrees that any costs associated with the rectification Services including any Goods and labour shall be the responsibility of the Customer and will be shown as a variation on the invoice.


TitleThe Seller and the Customer agree that ownership of the Goods shall not pass until:the Customer has paid the Seller all amounts owing to the Seller; andthe Customer has met all of its other obligations to the Seller.Receipt by the Seller of any form of payment other than cash shall not be deemed to be payment until that form of payment has been honoured, cleared or recognised.It is further agreed that, until ownership of the Goods passes to the Customer in accordance with clause 1:the Customer is only a bailee of the Goods and must return the Goods to the Seller on request;the Customer holds the benefit of the Customer’s insurance of the Goods on trust for the Seller and must pay to the Seller the proceeds of any insurance in the event of the Goods being lost, damaged or destroyed;the Customer must not sell, dispose, or otherwise part with possession of the Goods other than in the ordinary course of business and for market value. If the Customer sells, disposes or parts with possession of the Goods then the Customer must hold the proceeds of any such act on trust for the Seller and must pay or deliver the proceeds to the Seller on demand;the Customer should not convert or process the Goods or intermix them with other goods but if the Customer does so then the Customer holds the resulting product on trust for the benefit of the Seller and must sell, dispose of or return the resulting product to the Seller as it so directs;the Customer irrevocably authorises the Seller to enter any premises where the Seller believes the Goods are kept and recover possession of the Goods;the Seller may recover possession of any Goods in transit whether or not Delivery has occurred;the Customer shall not charge or grant an encumbrance over the Goods nor grant nor otherwise give away any interest in the Goods while they remain the property of the Seller;the Seller may commence proceedings to recover the Price of the Goods sold notwithstanding that ownership of the Goods has not passed to the Customer.


Personal Property Securities Act 2009 (“PPSA”)In this clause financing statement, financing change statement, security agreement, and security interest has the meaning given to it by the PPSUpon assenting to these terms and conditions in writing the Customer acknowledges and agrees that these terms and conditions constitute a security agreement for the purposes of the PPSA and creates a security interest in all Goods and/or collateral (account) – being a monetary obligation of the Customer to the Seller for Services – that have previously been supplied and that will be supplied in the future by the Seller to the Customer.The Customer undertakes to:promptly sign any further documents and/or provide any further information (such information to be complete, accurate and up-to-date in all respects) which the Seller may reasonably require to;register a financing statement or financing change statement in relation to a security interest on the Personal Property Securities Register;register any other document required to be registered by the PPSA; orcorrect a defect in a statement referred to in clause 3(a)(i) or 15.3(a)(ii);indemnify, and upon demand reimburse, the Seller for all expenses incurred in registering a financing statement or financing change statement on the Personal Property Securities Register established by the PPSA or releasing any Goods charged thereby;not register a financing change statement in respect of a security interest without the prior written consent of the Seller;not register, or permit to be registered, a financing statement or a financing change statement in relation to the Goods and/or collateral (account) in favour of a third party without the prior written consent of the Seller;immediately advise the Seller of any material change in its business practices of selling the Goods which would result in a change in the nature of proceeds derived from such sales.The Seller and the Customer agree that sections 96, 115 and 125 of the PPSA do not apply to the security agreement created by these terms and conditions.The Customer waives their rights to receive notices under sections 95, 118, 121(4), 130, 132(3)(d) and 132(4) of the PPSA.The Customer waives their rights as a grantor and/or a debtor under sections 142 and 143 of the PPSA.Unless otherwise agreed to in writing by the Seller, the Customer waives their right to receive a verification statement in accordance with section 157 of the PPSA.The Customer must unconditionally ratify any actions taken by the Seller under clauses 3 to 15.5.Subject to any express provisions to the contrary (including those contained in this clause 15), nothing in these terms and conditions is intended to have the effect of contracting out of any of the provisions of the PPSA.


Security and ChargeIn consideration of the Seller agreeing to supply the Goods, the Customer charges all of its rights, title and interest (whether joint or several) in any land, realty or other assets capable of being charged, owned by the Customer either now or in the future, to secure the performance by the Customer of its obligations under these terms and conditions (including, but not limited to, the payment of any money).The Customer indemnifies the Seller from and against all the Seller’s costs and disbursements including legal costs on a solicitor and own client basis incurred in exercising the Seller’s rights under this clause.The Customer irrevocably appoints the Seller and each director of the Seller as the Customer’s true and lawful attorney/s to perform all necessary acts to give effect to the provisions of this clause 16 including, but not limited to, signing any document on the Customer’s behalf.


Defects, Warrantiesand Returns, Competition and Consumer Act 2010 (CCA)The Customer must inspect the Goods on Delivery and must within seven (7) days of Delivery notify the Seller in writing of any evident defect/damage, shortage in quantity, or failure to comply with the description or quote. The Customer must notify any other alleged defect in the Goods as soon as reasonably possible after any such defect becomes evident. Upon such notification the Customer must allow the Seller to inspect the Goods.Under applicable State, Territory and Commonwealth Law (including, without limitation the CCA), certain statutory implied guarantees and warranties (including, without limitation the statutory guarantees under the CCA) may be implied into these terms and conditions (Non-Excluded Guarantees).The Seller acknowledges that nothing in these terms and conditions purports to modify or exclude the Non-Excluded Guarantees.Except as expressly set out in these terms and conditions or in respect of the Non-Excluded Guarantees, the Seller makes no warranties or other representations under these terms and conditions including but not limited to the quality or suitability of the Goods. The Seller’s liability in respect of these warranties is limited to the fullest extent permitted by law.If the Customer is a consumer within the meaning of the CCA, the Seller’s liability is limited to the extent permitted by section 64A of Schedule 2.If the Seller is required to replace the Goods under this clause or the CCA, but is unable to do so, the Seller may refund any money the Customer has paid for the Goods.If the Customer is not a consumer within the meaning of the CCA, the Seller’s liability for any defect or damage in the Goods is:limited to the value of any express warranty or warranty card provided to the Customer by the Seller at the Seller’s sole discretion;limited to any warranty to which the Seller is entitled, if the Seller did not manufacture the Goods;otherwise negated absolutely.Subject to this clause 17, returns will only be accepted provided that:the Customer has complied with the provisions of clause 1; andthe Seller has agreed that the Goods are defective; andthe Goods are returned within a reasonable time at the Customer’s cost (if that cost is not significant); andthe Goods are returned in as close a condition to that in which they were delivered as is possible.Notwithstanding clauses 1 to 17.8 but subject to the CCA, the Seller shall not be liable for any defect or damage which may be caused or partly caused by or arise as a result of:the Customer failing to properly maintain or store any Goods;the Customer using the Goods for any purpose other than that for which they were designed;the Customer continuing the use of any Goods after any defect became apparent or should have become apparent to a reasonably prudent operator or user;the Customer failing to follow any instructions or guidelines provided by the Seller;fair wear and tear, any accident, or act of God.In the case of second hand Goods (in respect of Solar itemsonly), unless the Customer is a consumer under the CCA, the Customer acknowledges that it has had full opportunity to inspect the second hand Goods prior to Delivery and accepts them with all faults and that to the extent permitted by law no warranty is given by the Seller as to the quality or suitability for any purpose and any implied warranty, statutory or otherwise, is expressly excluded. The Customer acknowledges and agrees that the Seller has agreed to provide the Customer with the second hand Goods and calculated the Price of the second hand Goods in reliance of this clause 10.Notwithstanding anything contained in this clause if the Seller is required by a law to accept a return then the Seller will only accept a return on the conditions imposed by that law.Subject to clause 1, customised, or non-stocklist items or Goods made or ordered to the Customer’s specifications are not acceptable for credit or return.


Intellectual PropertyThe Customer agrees that the Seller may (at no cost) use for the purposes of marketing or entry into any competition, any documents, designs, drawings or Goods which the Seller has created for the Customer.


Default and Consequences of DefaultInterest on overdue invoices shall accrue daily from the date when payment becomes due, until the date of payment, at a rate of two and a half percent (2.5%) per calendar month (and at the Seller’s sole discretion such interest shall compound monthly at such a rate) after as well as before any judgment.If the Customer owes the Seller any money the Customer shall indemnify the Seller from and against all costs and disbursements incurred by the Seller in recovering the debt (including but not limited to internal administration fees, legal costs on a solicitor and own client basis, the Seller’s contract default fee, and bank dishonour fees).Further to any other rights or remedies the Seller may have under this Contract, if a Customer has made payment to the Seller, and the transaction is subsequently reversed, the Customer shall be liable for the amount of the reversed transaction, in addition to any further costs incurred by the Seller under this clause 19 where it can be proven that such reversal is found to be illegal, fraudulent or in contravention to the Customer’s obligations under this Contract.Without prejudice to the Seller’s other remedies at law the Seller shall be entitled to cancel all or any part of any order of the Customer which remains unfulfilled and all amounts owing to the Seller shall, whether or not due for payment, become immediately payable if:any money payable to the Seller becomes overdue, or in the Seller’s opinion the Customer will be unable to make a payment when it falls due;the Customer has exceeded any applicable credit limit provided by the Seller;the Customer becomes insolvent, convenes a meeting with its creditors or proposes or enters into an arrangement with creditors, or makes an assignment for the benefit of its creditors; ora receiver, manager, liquidator (provisional or otherwise) or similar person is appointed in respect of the Customer or any asset of the Customer.


CancellationWithout prejudice to any other remedies the Seller may have, if at any time the Customer is in breach of any obligation (including those relating to payment) under these terms and conditions the Seller may suspend or terminate the supply of Goods to the Customer. The Seller will not be liable to the Customer for any loss or damage the Customer suffers because the Seller has exercised its rights under this clause.The Seller may cancel any contract to which these terms and conditions apply or cancel Delivery of Goods at any time before the Goods are delivered by giving written notice to the Customer. On giving such notice the Seller shall repay to the Customer any money paid by the Customer for the Goods. The Seller shall not be liable for any loss or damage whatsoever arising from such cancellation.In the event that the Customer cancels Delivery of Goods the Customer shall be liable for any and all loss incurred (whether direct or indirect) by the Seller as a direct result of the cancellation (including, but not limited to, any loss of profits).


Privacy PolicyAll emails, documents, images or other recorded information held or used by the Seller is Personal Information, as defined and referred to in clause 3, and therefore considered Confidential Information. The Seller acknowledges its obligation in relation to the handling, use, disclosure and processing of Personal Information pursuant to the Privacy Act 1988 (“the Act”) including the Part IIIC of the Act being Privacy Amendment (Notifiable Data Breaches) Act 2017 (NDB) and any statutory requirements, where relevant in a European Economic Area (“EEA”), under the EU Data Privacy Laws (including the General Data Protection Regulation “GDPR”) (collectively, “EU Data Privacy Laws”). The Seller acknowledges that in the event it becomes aware of any data breaches and/or disclosure of the Customer’s Personal Information, held by the Seller that may result in serious harm to the Customer, the Seller will notify the Customer in accordance with the Act and/or the GDPR. Any release of such Personal Information must be in accordance with the Act and the GDPR (where relevant) and must be approved by the Customer by written consent, unless subject to an operation of law.Notwithstanding clause 1, privacy limitations will extend to the Seller in respect of Cookies where the Customer utilises the Seller’s website to make enquiries. The Seller agrees to display reference to such Cookies and/or similar tracking technologies, such as pixels and web beacons (if applicable), such technology allows the collection of Personal Information such as the Customer’s:IP address, browser, email client type and other similar details;tracking website usage and traffic; andreports are available to the Seller when the Seller sends an email to the Customer, so the Seller may collect and review that information (“collectively Personal Information”)

If the Customer consents to the Seller’s use of Cookies on the Seller’s website and later wishes to withdraw that consent, the Customer may manage and control the Seller’s privacy controls via the Customer’s web browser, including removing Cookies by deleting them from the browser history when existing the site.

The Customer agrees that the Seller may exchange information about the Customer with those credit providers and with related body corporates for the following purposes:to assess an application by the Customer; and/orto notify other credit providers of a default by the Customer; and/orto exchange information with other credit providers as to the status of this credit account, where the Customer is in default with other credit providers; and/orto assess the creditworthiness of the Customer including the Customer’s repayment history in the preceding two (2) years.The Customer consents to the Seller being given a consumer credit report to collect overdue payment on commercial credit.The Customer agrees that personal credit information provided may be used and retained by the Seller for the following purposes (and for other agreed purposes or required by):the provision of Goods; and/oranalysing, verifying and/or checking the Customer’s credit, payment and/or status in relation to the provision of Goods; and/orprocessing of any payment instructions, direct debit facilities and/or credit facilities requested by the Customer; and/orenabling the collection of amounts outstanding in relation to the Goods.The Seller may give information about the Customer to a CRB for the following purposes:to obtain a consumer credit report;allow the CRB to create or maintain a credit information file about the Customer including credit history.The information given to the CRB may include:Personal Information as outlined in 3 above;name of the credit provider and that the Seller is a current credit provider to the Customer;whether the credit provider is a licensee;type of consumer credit;details concerning the Customer’s application for credit or commercial credit (e.g. date of commencement/termination of the credit account and the amount requested);advice of consumer credit defaults, overdue accounts, loan repayments or outstanding monies which are overdue by more than sixty (60) days and for which written notice for request of payment has been made and debt recovery action commenced or alternatively that the Customer no longer has any overdue accounts and the Seller has been paid or otherwise discharged and all details surrounding that discharge (e.g. dates of payments);information that, in the opinion of the Seller, the Customer has committed a serious credit infringement;advice that the amount of the Customer’s overdue payment is equal to or more than one hundred and fifty dollars ($150).The Customer shall have the right to request (by e-mail) from the Seller:a copy of the Personal Information about the Customer retained by the Seller and the right to request that the Seller correct any incorrect Personal Information; andthat the Seller does not disclose any Personal Information about the Customer for the purpose of direct marketing.The Seller will destroy Personal Information upon the Customer’s request (by e-mail) or if it is no longer required unless it is required in order to fulfil the obligations of this Contract or is required to be maintained and/or stored in accordance with the law.The Customer can make a privacy complaint by contacting the Seller via e-mail. The Seller will respond to that complaint within seven (7) days of receipt and will take all reasonable steps to make a decision as to the complaint within thirty (30) days of receipt of the complaint. In the event that the Customer is not satisfied with the resolution provided, the Customer can make a complaint to the Information Commissioner at oaic.gov.au.


Service of NoticesAny written notice given under this Contract shall be deemed to have been given and received:by handing the notice to the other party, in person;by leaving it at the address of the other party as stated in this Contract;by sending it by registered post to the address of the other party as stated in this Contract;if sent by facsimile transmission to the fax number of the other party as stated in this Contract (if any), on receipt of confirmation of the transmission;if sent by email to the other party’s last known email address.Any notice that is posted shall be deemed to have been served, unless the contrary is shown, at the time when by the ordinary course of post, the notice would have been delivered.


TrustsIf the Customer at any time upon or subsequent to entering in to the Contract is acting in the capacity of trustee of any trust (“Trust”) then whether or not the Seller may have notice of the Trust, the Customer covenants with the Seller as follows:the Contract extends to all rights of indemnity which the Customer now or subsequently may have against the Trust and the trust fund;the Customer has full and complete power and authority under the Trust to enter into the Contract and the provisions of the Trust do not purport to exclude or take away the right of indemnity of the Customer against the Trust or the trust fund. The Customer will not release the right of indemnity or commit any breach of trust or be a party to any other action which might prejudice that right of indemnity;the Customer will not without consent in writing of the Seller (the Seller will not unreasonably withhold consent), cause, permit, or suffer to happen any of the following events:the removal, replacement or retirement of the Customer as trustee of the Trust;any alteration to or variation of the terms of the Trust;any advancement or distribution of capital of the Trust; orany resettlement of the trust property.


Dispute ResolutionIf a dispute arises between the parties to this Contract then either party shall send to the other party a notice of dispute in writing adequately identifying and providing details of the dispute. Within fourteen (14) days after service of a notice of dispute, the parties shall confer at least once, to attempt to resolve the dispute. At any such conference each party shall be represented by a person having authority to agree to a resolution of the dispute. In the event that the dispute cannot be so resolved either party may by further notice in writing delivered by hand or sent by certified mail to the other party refer such dispute to arbitration. Any arbitration shall be:referred to a single arbitrator to be nominated by the President of the Institute of Arbitrators Australia; andconducted in accordance with the Institute of Arbitrators Australia Rules for the Conduct of Commercial Arbitration.


GeneralThe failure by either party to enforce any provision of these terms and conditions shall not be treated as a waiver of that provision, nor shall it affect that party’s right to subsequently enforce that provision. If any provision of these terms and conditions shall be invalid, void, illegal or unenforceable the validity, existence, legality and enforceability of the remaining provisions shall not be affected, prejudiced or impaired.These terms and conditions and any contract to which they apply shall be governed by the laws of Western Australia, the state in which the Seller has its principal place of business, and are subject to the jurisdiction of the courts in Western Australia.Subject to clause 17, the Seller shall be under no liability whatsoever to the Customer for any indirect and/or consequential loss and/or expense (including loss of profit) suffered by the Customer arising out of a breach by the Seller of these terms and conditions (alternatively the Seller’s liability shall be limited to damages which under no circumstances shall exceed the Price of the Goods).The Seller may licence and/or assign all or any part of its rights and/or obligations under this Contract without the Customer’s consent.The Customer cannot licence or assign without the written approval of the Seller.The Seller may elect to subcontract out any part of the Services but shall not be relieved from any liability or obligation under this Contract by so doing. Furthermore, the Customer agrees and understands that they have no authority to give any instruction to any of the Seller’s sub-contractors without the authority of the Seller.The Customer agrees that the Seller may amend their general terms and conditions for subsequent future contracts with the Customer by disclosing such to the Customer in writing. These changes shall be deemed to take effect from the date on which the Customer accepts such changes, or otherwise at such time as the Customer makes a further request for the Seller to provide Goods to the Customer.Neither party shall be liable for any default due to any act of God, war, terrorism, strike, lock-out, industrial action, fire, flood, storm or other event beyond the reasonable control of either party.Both parties warrant that they have the power to enter into this Contract and have obtained all necessary authorisations to allow them to do so, they are not insolvent and that this Contract creates binding and valid legal obligations on them.